I feel that something is missing. A space can be beautiful, well decorated and spotlessly clean, but without a scent it feels like the experience is not complete.
It is there that the guest starts forming a perception of the place. Scent helps turn a beautiful reception into an experience that truly stays in the memory.
First, I walk through the hotel as if I were a guest. I come in through the lobby and look at the reception, the circulation areas, the corridors, the elevators and every space that is part of the experience.
I also assess the square footage, the ceiling height, the flow of people, the air intakes and outlets, the ventilation and how the air conditioning system works. Then I talk to the manager to understand the profile of the hotel, the kind of guest it receives and what feeling the brand wants to convey.
I ask, for example: do you want the hotel to be perceived as more sophisticated, welcoming, fresh or striking? Is any scent being used at the moment? Are there any complaints related to odours? From those answers I can develop a project that fits the space and the identity of the hotel.
Almost everything changes. You do not pick a single fragrance and simply spread it through the whole hotel.
The scent has to create a striking first impression, but a pleasant one, because this is a space where people stay and where a lot of people pass through.
Here we usually work with a more discreet, even presence, to accompany the guest without becoming too much.
We look for fragrances that convey freshness, energy and a sense of cleanliness.
The aim is usually relaxation, balance and wellbeing.
Beyond the fragrance itself, the intensity, the equipment, the schedule and the way it is distributed also change. Each space needs its own assessment, even though all of them have to speak to the same olfactory identity of the hotel.
Yes, it happens. Part of my job is to guide the client, including when their first choice is not the most suitable one.
Sometimes a fragrance is wonderful on the bottle or on a blotter, but it does not behave the same way in a large space. Some fragrances become very dense in closed rooms; others disappear in places with high ceilings, open doors or a lot of air movement.
I also consider what the space is for. A very sweet or intense fragrance, for example, may not be comfortable in a lobby where people stay for a long time. And a very relaxing scent is probably not the best choice for a gym.
I do not choose simply by which scent is nicest. I assess how the fragrance behaves in the space, the airflow, the square footage, how long people stay and the feeling the hotel wants to create. I often run tests and adjustments before arriving at the final choice.
It depends on the structure of the hotel and on the space being scented. In larger areas we can connect the equipment to the air conditioning system so the scent is distributed more evenly. That installation does not require significant changes to the system: a connection is made through a small tube in the duct that carries air into the space.
In other spaces we use independent units, positioned strategically. The installation is carried out by the technical team, usually quickly and planned so as not to interfere with the hotel operation. In most cases the hotel does not need to interrupt its activities.
After installation, the equipment is programmed according to the hours and the flow of the place. Refills and maintenance are done periodically, according to consumption, the capacity of the equipment and the schedule chosen. We also follow the project to adjust the intensity whenever it is needed.
Tell me about your hotel and the experience you want to offer. From that first conversation I can identify the scenting solutions that best suit your project, with attention to the atmosphere, the purpose and every detail.
